Frequently Asked Questions

Quotes are valid for 7 days, once your initial deposit of 30% is paid to secure your order, we start with production.
Final payments are due once production is finished and the unit is ready for shipping to your address.
Shipping takes approximately 25 days.
Footings/slab and groundwork need to be completed before road transport delivers the unit. Please ensure to plan ahead for plumbing, water and electrical connections so that the unit can be connected to these services.
Australia Expandable Homes do not engage with the council approval process, however, we can provide the diagrams and information regarding the unit. All processes with the council are the responsibility of the customer. We do not take liability for council approvals or building regulations for your property.
All instructions will be provided for expanding your unit and setting it up before it arrives. The unit needs to be opened with an excavator which you will need to organize for the delivery day.
Each home is delivered packaged and wrapped on a truck. The truck needs at least 20m of turning space at the delivery site otherwise they will have no choice but to deliver on the road. The units need to be removed with a forklift or crane, please ensure that you have hired one for the day.
Each unit comes standard with Australian-compliant electrical and plumbing, an installed bathroom with a full-length shower, a toilet and handbasin or front-end loader basin, and a prepacked kitchen with stone tops that need to be put in place once the unit is expanded and floor sealed. We provide the instructions and silicone to seal the kitchen. In addition, you get upgraded 4mm SPC flooring, extra waterproofing on the roofing as well as screens on all windows and doors.
The 36sqm unit would take a few hours with 3-4men, if extras are selected these would each take a day, ie: for a unit plus roof, balcony and cladding this would take approximately 4 days.
Yes definitely! You can add an optional pitched roof from our extras to allow for the addition of a gutter system connected to a water tank and pump. You can then add solar panels and a hot water system and choose from composting or tanked sewerage system, it’s up to you.
We do not provide a stove or appliances, the best option is to purchase a freestanding stove in this unit. We suggest getting a single-door fridge if opting for the 36sqm due to space. Chat to us if you’re unsure and we can advise you.
Australia Expandable Homes do not engage with the council approval process, however, we will provide all the diagrams and information regarding the unit for you to apply for approval with the council. Please note that we do not take any liability for council approvals or building regulations for your property.
Refunds are at the sole discretion of Australia Expandable Homes. We are happy to work with you on this and would need to recover the transport and handling fees at a minimum.
We follow your progress every step of the way to ensure you are happy with your new home. Please contact us immediately if something is damaged or missing.
We can assist with the setup and our quote would be subject to distance for travelling or overnight stays and the number of days required. If you have chosen an optional extra roof we would need to have our specialist roofers present to install the roof.
Our units are all customisable and we provide a personalised service to each of our customers. We endeavour to deliver our 20ft/36sqm unit within 8-10 weeks and our 30ft/57sqm and 40ft/74sqm units within 10-12 weeks. We do however remind our customers that we have no control over the shipping delays, which in our experience do not happen often but are always a risk. Australia Expandable Homes, unfortunately, cannot take any responsibility financially for units that are delayed due to shipping.
At the back of each unit, the connections are available for plumbing, grey water as well as hot and cold connections. Please engage with professionals to connect your unit to these services as we do not provide this service.
All of our homes are individually designed and customisable by our customers. Please feel free to contact us with your designs and we will endeavour to assist you as best we can.
A hot water system, water pump, fridge, stove, and washing machine would be some of the appliances you would need to get. We do not supply any appliances.
This is purely your choice and preference. You can connect either a gas hot water system or an electric hot water system.
Yes, our homes are insulated with a 75mm sandwich panel, and the optional pitched roof also adds to the insulation. We would still advise, especially in very hot climates, to have an aircon installed or purchase fans for your unit.
Yes, you can have a ramp into the unit and the doors are double sliding doors. It is possible to install handrails in and around the unit. Please contact us to discuss your requirements.

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